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1.	Image from Amazon.com	Customer service : career success through customer satisfaction / Paul R. Timm. by Timm, Paul R Series: Neteffect series. Job skills. Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c2001 Availability: Items available for loan: Margaret Thatcher Library (1)Call number: KF 320 .L4G66 2001. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Call center technology : the no-nonsense guide to bridging customer contact technology, operations and strategy / Lori Bocklund and Dave Bengtson by Bocklund, Lori Bengtson, Dave Material type: Text; Format: print ; Literary form: Not fiction Publication details: Colorado springs, CO : ICMI press ; c2002 Other title: Call center technology Online resources: Publisher description Contributor biographical information Availability: No items available. Save to lists Add to cart (remove)
3.	Image from Amazon.com	Supply chain management strategy, planning, and operation [4th ed.] Sunil Chopra, Peter Meindl, Dharam Vir Kalra by Chopra, Sunil, 1960- Meindl, Peter, 1970- Kalra, Dharam Vir Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi Pearson 2010 Availability: No items available. Save to lists Add to cart (remove)
4.		Supply chain and operations management : revised sixth custom edition for Conestoga College / compiled by Tracey Lopers and Brian Watson Edition: [rev. 6th custom ed.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Pearson 2014 Availability: No items available. Save to lists Add to cart (remove)
5.	Image from Amazon.com	Supply Chain Management Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill 2011 Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HF 5415.13 \| .S966 2011. Place hold Save to lists Add to cart (remove)
6.	Image from Amazon.com	Customer-driven services management / S. Balachandran. by Balachandran, S, 1932- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Response Books ; 2004 Online resources: Publisher description Table of contents only Availability: Items available for loan: Margaret Thatcher Library (5)Call number: HF 5415.5 .B35 2004, ... Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com	The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by Christensen, Clayton M Raynor, Michael E Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2003 Online resources: Table of contents Availability: No items available. Save to lists Add to cart (remove)
8.	Image from Amazon.com	The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M Series: The management of innovation and change series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c1997 Availability: No items available. Save to lists Add to cart (remove)
9.	Image from Amazon.com	The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael Wiersema, Frederik D Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley Pub. Co., c1995 Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HD 41 .T67 1995. Place hold Save to lists Add to cart (remove)
10.	Image from Amazon.com	Supply chain management : strategy, planning, and operation [4th ed.] Sunil Chopra and Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: global 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. ; London : Pearson, c2010 Availability: Items available for loan: Margaret Thatcher Library (4)Call number: HF 5415.13 .C56 2010, ... Place hold Save to lists Add to cart (remove)
11.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, c2000 Online resources: Contributor biographical information Publisher description Table of contents Availability: No items available. Save to lists Add to cart (remove)
12.	Image from Amazon.com	Services Marketing : Integrating Customer Focus Across the Firm/ Mary Jo,Binter and Dwayne D. Gremler by Gremler D. Dwayne and Bitner Jo.Mary Edition: 6th Edition . Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: MC Graw Hill, 2013 Availability: No items available. Save to lists Add to cart (remove)
13.	Image from Amazon.com	Service management and marketing : a customer relationship management approach / Christian Grönroos. by Grönroos, Christian, 1947- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester : Wiley, c2000 Availability: No items available. Save to lists Add to cart (remove)
14.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Publisher description Table of contents Availability: No items available. Save to lists Add to cart (remove)
15.	Image from Amazon.com	Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal. by Bacal, Robert Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2005 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HF 5415.5 .B32 2005. Place hold Save to lists Add to cart (remove)
16.	Image from Amazon.com	Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke. by Connellan, Thomas K, 1942- Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Amacom, c1993 Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HF 5415.5 .C66 1993. Place hold Save to lists Add to cart (remove)
17.	Image from Amazon.com	Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, c2009 Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Margaret Thatcher Library (2)Call number: HF 5415.5 .L83 2009, ... Place hold Save to lists Add to cart (remove)
18.		Successful service operations management / Richard Metters...[et.al] by Metters, Richard Metters-King, Kathryn Pullman, Madeleine [Walton, Steve] Edition: 2nd ed. / Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, OH : South-Western, c2006 Other title: Service operations management Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HF 5415.5 .M48 2006. Place hold Save to lists Add to cart (remove)
19.	Image from Amazon.com	The world of customer service / Pattie Gibson-Odgers. by Gibson-Odgers, Pattie Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : Thomson/South-Western, c2008 Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HF 5415.5 .O34 2008. Place hold Save to lists Add to cart (remove)
20.	Image from Amazon.com	Superior customer value in the new economy : concepts and cases / William C. Johnson and Art Weinstein. by Johnson, William C. (William Charles), 1954- Weinstein, Art Weinstein, Art. Designing and delivering superior customer value. 1999 Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton, FL : CRC Press, 2004 Online resources: Publisher description Availability: Items available for loan: Margaret Thatcher Library (3)Call number: HF 5415.5 .W442 2004, ... Place hold Save to lists Add to cart (remove)