Customer service : skills for success / Robert W. Lucas.

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Material type: Text

TextPublication details: Boston : McGraw-Hill, c2009.Edition: 4th edDescription: xx, 294 p. : ill. (some col.) ; 26 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Loan	Margaret Thatcher Library First Floor	HF 5415.5 .L83 2009 (Browse shelf(Opens below))	Available	23005173
Loan	Margaret Thatcher Library First Floor	HF 5415.5 .L83 2009 (Browse shelf(Opens below))	Available	23019286

Includes bibliographical references (p. 288) and index.

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