Superior customer value in the new economy : concepts and cases / William C. Johnson and Art Weinstein.

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TextPublication details: Boca Raton, FL : CRC Press, 2004.Edition: 2nd edDescription: xix, 434 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Loan	Margaret Thatcher Library First Floor	HF 5415.5 .W442 2004 (Browse shelf(Opens below))	Available	20101572
Loan	Margaret Thatcher Library First Floor	HF 5415.5 .W442 2004 (Browse shelf(Opens below))	Available	20101573
Loan	Margaret Thatcher Library First Floor	HF 5415.5 .W442 2004 (Browse shelf(Opens below))	Available	20101574

Rev. ed. of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999.

Includes bibliographical references and index.

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