Normal view MARC view ISBD view

Superior customer value in the new economy : (Record no. 14509)

MARC details
000 -LEADER
fixed length control field	01415cam a2200337 a 4500
001 - CONTROL NUMBER
control field	13460654
003 - CONTROL NUMBER IDENTIFIER
control field	OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20191111101728.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	040116s2004 flua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2004041820
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	1574443569 (alk. paper)
040 ## - CATALOGING SOURCE
Original cataloging agency	DLC
Transcribing agency	DLC
Modifying agency	DLC
042 ## - AUTHENTICATION CODE
Authentication code	pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF 5415.5
Item number	.W442 2004
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.8/12
Edition number	22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Johnson, William C.
Fuller form of name	(William Charles),
Dates associated with a name	1954-
245 10 - TITLE STATEMENT
Title	Superior customer value in the new economy :
Remainder of title	concepts and cases /
Statement of responsibility, etc.	William C. Johnson and Art Weinstein.
250 ## - EDITION STATEMENT
Edition statement	2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Boca Raton, FL :
Name of publisher, distributor, etc.	CRC Press,
Date of publication, distribution, etc.	2004.
300 ## - PHYSICAL DESCRIPTION
Extent	xix, 434 p. :
Other physical details	ill. ;
Dimensions	25 cm.
500 ## - GENERAL NOTE
General note	Rev. ed. of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services
General subdivision	Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Consumer satisfaction.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Weinstein, Art.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Weinstein, Art.
Title of a work	Designing and delivering superior customer value. 1999.
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified	Publisher description
Uniform Resource Identifier	<a href="http://www.loc.gov/catdir/enhancements/fy0646/2004041820-d.html">http://www.loc.gov/catdir/enhancements/fy0646/2004041820-d.html</a>
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a	7
b	cbc
c	orignew
d	1
e	ocip
f	20
g	y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Library of Congress Classification
Koha item type

Holdings
Date last seen	Full call number	Barcode	Price effective from	Koha item type	Source of classification or shelving scheme	Home library	Current library	Shelving location	Date acquired
09/11/2023	HF 5415.5 .W442 2004	20101572	09/11/2023	Loan	Library of Congress Classification	Margaret Thatcher Library	Margaret Thatcher Library	First Floor	09/11/2023
09/11/2023	HF 5415.5 .W442 2004	20101573	09/11/2023	Loan	Library of Congress Classification	Margaret Thatcher Library	Margaret Thatcher Library	First Floor	09/11/2023
09/11/2023	HF 5415.5 .W442 2004	20101574	09/11/2023	Loan	Library of Congress Classification	Margaret Thatcher Library	Margaret Thatcher Library	First Floor	09/11/2023

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Superior customer value in the new economy : (Record no. 14509)