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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextSeries: Irwin/McGraw-Hill series in operations and decision sciencesPublication details: Boston : McGraw-Hill/Irwin, 2006.Edition: 5th edDescription: xiv, 605Pages illusratedISBN:
  • 0072982306 (alk. paper)
Subject(s): DDC classification:
  • 658 22
LOC classification:
  • HD9980.5 .F549 2006
Online resources:
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Includes bibliographical references and indexes.

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