Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - xiv, 605Pages illusrated - Irwin/McGraw-Hill series in operations and decision sciences. .
Includes bibliographical references and indexes.
0072982306 (alk. paper)
2004055202
Service industries--Management.
HD9980.5 / .F549 2006
658
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - xiv, 605Pages illusrated - Irwin/McGraw-Hill series in operations and decision sciences. .
Includes bibliographical references and indexes.
0072982306 (alk. paper)
2004055202
Service industries--Management.
HD9980.5 / .F549 2006
658