Customer service :
Lucas, Robert W.
Customer service : skills for success / Robert W. Lucas. - 4th ed. - Boston : McGraw-Hill, c2009. - xx, 294 p. : ill. (some col.) ; 26 cm.
Includes bibliographical references (p. 288) and index.
9780073545448 (alk. paper) 0073545449 (alk. paper)
2007045960
Customer services.
HF 5415.5 / .L83 2009
658.8/12
Customer service : skills for success / Robert W. Lucas. - 4th ed. - Boston : McGraw-Hill, c2009. - xx, 294 p. : ill. (some col.) ; 26 cm.
Includes bibliographical references (p. 288) and index.
9780073545448 (alk. paper) 0073545449 (alk. paper)
2007045960
Customer services.
HF 5415.5 / .L83 2009
658.8/12