Service management and marketing : a customer relationship management approach / Christian Grönroos.

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Material type: Text

TextPublication details: Chichester ; Wiley, c2000.Edition: 2nd edDescription: x, 394 pages : illustrationsISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Loan	Margaret Thatcher Library First Floor	HD 9980.5 .G776 2000 (Browse shelf(Opens below))	Available	23013836

Includes bibliographical references and index.

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