000 00899cam a2200313 a 4500
001 015630553
003 UkOxU
005 20250311145820.0
008 250311s2003 enka b 001 0 eng
010 _a2002115868
020 _a0761941576 (hbk.)
020 _a0761941584 (pbk.)
035 _a(DLC) 2002115868
035 _a12996254
040 _aDLC
_cEWC
_dDLC
042 _apcc
050 0 0 _aHD 9980.5
_b.G55 2003
082 0 0 _a658.8
_222
100 1 _aGilmore, Audrey.
245 1 0 _aServices marketing and management /
_cAudrey Gilmore.
260 _aNew Delhi ;
_bResponse Books,
_c2003.
300 _a21pages :
_billustrations.
500 _aIncludes index.
504 _aIncludes bibliographical references and indexes.
650 0 _aService industries
_xMarketing.
650 0 _aService industries
_xManagement.
942 _2lcc
_cLN
_n0
999 _c73643
_d73643