000			02181cam a22004214a 4500
001			16084031
003			OSt
005			20201118104857.0
008			100202s2011 moua b 001 0 eng
010			_a 2010004577
016	7		_a101523866 _2DNLM
020			_a9781437704464 (pbk. : alk. paper)
020			_a1437704468
035			_a(OCoLC)ocn503614371
040			_aDNLM/DLC _cDLC _dYDX _dBTCTA _dNLM _dYDXCP _dDLC
042			_apcc
050	0	0	_aSF756.4 _b.P74 2011
060	0	0	_a2010 J-162
060	1	0	_aSF 756.4 _bP926f 2011
082	0	0	_a636.089068 _222
100	1		_aPrendergast, Heather.
245	1	0	_aFront office management for the veterinary team / _cHeather Prendergast.
260			_aSt. Louis, Mo. : _bSaunders/Elsevier, _cc2011.
300			_axi, 473 p. : _bcol. ill. ; _c28 cm.
504			_aIncludes bibliographical references and index.
505	0		_aVeterinary health care team members -- The receptionist team -- Team management -- Veterinary ethics and legal issues -- Human resources -- Stress and burnout -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communications -- Interacting with a grieving client -- Appointment management systems -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance -- Preparing and maintaining a budget -- Occupational hazards and safety issues -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
650		0	_aVeterinary services _xAdministration.
650		0	_aAnimal health technicians.
650		0	_aOffice management.
650	1	2	_aVeterinary Medicine _xorganization & administration _zUnited States.
650	2	2	_aAnimal Technicians _zUnited States.
650	2	2	_aOffice Management _xorganization & administration _zUnited States.
650	2	2	_aPractice Management, Medical _xorganization & administration _zUnited States.
650	2	2	_aVeterinarians _zUnited States.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c38223 _d38223