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	1.	Image from Amazon.com	Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke. by Connellan, Thomas K, 1942- Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Amacom, c1993 Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HF 5415.5 .C66 1993. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Service America! doing business in the new economy / Karl Albrecht and Ron Zemke. by Albrecht, Karl, 1941- Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood, Ill. : Dow Jones-Irwin, c1985 Availability: No items available. Save to lists Add to cart (remove)

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