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1.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, c2000 Online resources: Contributor biographical information Publisher description Table of contents Availability: No items available. Save to lists Add to cart (remove)
2.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Publisher description Table of contents Availability: No items available. Save to lists Add to cart (remove)
3.	Image from Amazon.com	Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill series in marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw Hill, c1996 Availability: No items available. Save to lists Add to cart (remove)
4.	Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston ; London : Irwin/McGraw-Hill, 2003 Availability: No items available. Save to lists Add to cart (remove)
5.	Image from Amazon.com	Driving customer equity : how customer lifetime value is reshaping corporate strategy / Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon. by Rust, Roland T Zeithaml, Valarie A Lemon, Katherine N. (Katherine Newell) Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press, 2000 Online resources: Contributor biographical information Publisher description Table of contents only Sample text Availability: No items available. Save to lists Add to cart (remove)
6.	Image from Amazon.com	Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill series in marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York ; McGraw Hill, c1996 Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HD 9980.5 .Z45 1996. Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com	Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill series in marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York ; McGraw Hill, c1996 Availability: Items available for loan: Margaret Thatcher Library (2)Call number: HD 9980.5 \|.Z45 1996, ... Place hold Save to lists Add to cart (remove)