Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

By:

Johnston, Robert, 1953-

Contributor(s):

Clark, Graham, 1949-
Shulver, Michael

Material type: Text

TextPublisher: Harlow, Essex, England ; New York : Pearson, 2012Edition: Fourth editionDescription: xxii, 460 pages : color illustrations ; 27 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780273740483 (pbk.)

Subject(s):

Service industries -- Management

DDC classification:

658 23

LOC classification:

HD 9980.5 .J647 2012

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Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.

Includes bibliographical references and index.

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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.