WELCOME TO MOI UNIVERSITY LIBRARY SERVICES

Please, type in the keywords, the title, subject, or author name below for your search. For detailed manual see this manual
Amazon cover image
Image from Amazon.com

Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

By: Contributor(s): Material type: TextTextPublication details: New York : Free Press ; Toronto : Collier Macmillan, c1990.Description: xii, 306 p. : ill. ; 25 cmISBN:
  • 0029146755 :
Subject(s): DDC classification:
  • 658.8/12 20
LOC classification:
  • HF 5415.5 .H43 1990
Online resources:
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
No physical items for this record

Includes bibliographical references (p. 279-293) and index.

There are no comments on this title.

to post a comment.

Copyright @ The Margaret Thatcher Library August 2023
T