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	1.	Image from Amazon.com	Driving loyalty / turning every customer and employee into a raving fan for your brand / Kirk Kazanjian. by Kazanjian, Kirk Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Crown Business, c2013 Availability: No items available. Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Exceeding customer expectations : what Enterprise, America's #1 car rental company, can teach us about creating lifetime customers / Kirk Kazanjian ; foreword by Andrew C. Taylor. by Kazanjian, Kirk Kazanjian, Kirk Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Currency Doubleday, c2007 Online resources: Contributor biographical information Publisher description Availability: No items available. Save to lists Add to cart (remove)

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