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Service management and marketing : a customer relationship management approach / Christian Grönroos. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester : Wiley, c2000
Availability: No items available.

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2.
Amazon cover image
Image from Amazon.com
Service management and marketing : a customer relationship management approach / Christian Grönroos. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester ; Wiley, c2000
Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HD 9980.5 .G776 2000.

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