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	1.	Image from Amazon.com	Customer care excellence : create an effective customer service strategy / Sarah Cook. by Cook, Sarah, 1955- Series: Professional paperback series Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 2002 Availability: Items available for loan: Nairobi Campus (1)Call number: HF 5415 .C66 2002. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Customer care excellence : create an effective customer service strategy / Sarah Cook. by Cook, Sarah, 1955- Series: Professional paperback series Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 2002 Availability: Items available for loan: Margaret Thatcher Library (1)Call number: HF 5415 .335 .C37 2002. Place hold Save to lists Add to cart (remove)

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