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The making of a world-class organization / E. David Spong and Debbie J. Collard.

By: Contributor(s): Material type: TextTextPublication details: Milwaukee, Wis. : ASQ Quality Press, 2008.Description: xxii, 73 pages : illustrationsISBN:
  • 9788122427981
Subject(s): DDC classification:
  • 658.4/013 22
LOC classification:
  • HD 9711 .U64S66 2008
Online resources:
Contents:
Leadership and the learning experience -- Strategic planning and the goal flowdown process -- Customer satisfaction -- Measurement, analysis, and knowledge management -- People -- Process management -- Observations on "the Journey".
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Includes index.

Leadership and the learning experience -- Strategic planning and the goal flowdown process -- Customer satisfaction -- Measurement, analysis, and knowledge management -- People -- Process management -- Observations on "the Journey".

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Copyright @ The Margaret Thatcher Library August 2023
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