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Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.
Material type:
TextPublication details: New York : McGraw-Hill, c2005.Description: xv, 222 p. ; 21 cmISBN: - 007144453X (pbk.)
- HF 5415.5 .B32 2005
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| Loan | Margaret Thatcher Library First Floor | HF 5415.5 .B32 2005 (Browse shelf(Opens below)) | Available | 23018537 |
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