The improvement guide :  a practical approach to enhancing organizational performance / 
Gerald J. Langley ... [et al.]. 
 - 2nd ed. 
 - San Francisco :  Jossey-Bass,  c2009. 
 - xxi, 490 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. 465-477) and index. 
<br/><br/><label>ISBN: </label>9780470192412 0470192410 
<br/><br/><label>LCCN: </label>2008055670 
<br/><br/><label>Nat. Bib. No.: </label>014-82134  bnb GBA-8D102  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Organizational change.<br/>Quality control.
<br/><br/><label>LC Class. No.: </label>HD 58.9  / .I467 2009 
<br/><br/><label>Dewey Class. No.: </label>658.4/063