TY  - BOOK
AU  - Harris,N.D.
TI  - Service operations management
SN  - 0304322172
AV  - HD9980.5 
U1  - 338.4 19
PY  - 1997///
CY  - London
PB  - Pearson Education
KW  - Service industries
KW  - Management
N1  - Includes bibliographies and index
ER  -