Harris, N. D. <br/><br/>
Service operations management / 
Neville D. Harris 
 - London ;  Pearson Education,  1997. 
 - xiii, 271 pages :  illustrations. 
<br/><br/>Includes bibliographies and index 
<br/><br/><label>ISBN: </label>0304322172 
<br/><br/><label>Nat. Bib. No.: </label>GB-8920335 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>HD9980.5 
<br/><br/><label>Dewey Class. No.: </label>338.4