Zeithaml, Valarie A. <br/><br/>
Services marketing / 
Valarie A. Zeithaml, Mary Jo Bitner. 
 - New York ;  McGraw Hill,  c1996. 
 - xx, 700 pages :  ilustrations. 
 - McGraw-Hill series in marketing .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0070782504 (acidfree paper) 
<br/><br/><label>LCCN: </label>95044395  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Marketing.<br/>Customer services.<br/>Marketing.
<br/><br/><label>LC Class. No.: </label>HD 9980.5  / .Z45 1996 
<br/><br/><label>Dewey Class. No.: </label>658.8