TY  - BOOK
AU  - Oakland,John S.
AU  - Porter,Leslie J.
TI  - Total quality management: text with cases 
SN  - 0750621249
AV  - HD 62.15 .O173 1995
U1  - 658.4/013 21
PY  - 1995///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references (p. [357]-363)  and index
UR  - http://www.loc.gov/catdir/enhancements/fy1117/95186742-d.html
ER  -