Oakland, John S. <br/><br/>
Total quality management :  text with cases / 
John S. Oakland ; case study co-author Leslie J. Porter. 
 - Oxford ;  Boston :  Butterworth-Heinemann,  1995. 
 - xii, 370 p. :  ill. ;  24 cm. 
 - B H contemporary business series. .
<br/><br/>Includes bibliographical references (p. [357]-363)  and index. 
<br/><br/><label>ISBN: </label>0750621249 
<br/><br/><label>LCCN: </label>95186742  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD 62.15  / .O173 1995 
<br/><br/><label>Dewey Class. No.: </label>658.4/013