Oakland, John S. <br/><br/>
Total quality management :  text with cases [2nd ed.] 
Carol Besterfield. 
 - New Jersey.  Butterworth Heinemann  2000 
 - xii, 380 p.  ill. 
<br/><br/> Includes Bibliographical References and Index 
<br/><br/><label>ISBN: </label>0750639520 
<br/><br/><label>LCCN: </label>00266944  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD 62.15  / .o173 2000 
<br/><br/><label>Dewey Class. No.: </label>