TY  - BOOK
AU  - Prendergast,Heather
TI  - Front office management for the veterinary team
SN  - 9781437704464 (pbk. : alk. paper)
AV  - SF756.4 .P74 2011
U1  - 636.089068 22
PY  - 2011///
CY  - St. Louis, Mo.
PB  - Saunders/Elsevier
KW  - Veterinary services
KW  - Administration
KW  - Animal health technicians
KW  - Office management
KW  - Veterinary Medicine
KW  - organization & administration
KW  - United States
KW  - Animal Technicians
KW  - Office Management
KW  - Practice Management, Medical
KW  - Veterinarians
N1  - Includes bibliographical references and index; Veterinary health care team members -- The receptionist team -- Team management -- Veterinary ethics and legal issues -- Human resources -- Stress and burnout -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communications -- Interacting with a grieving client -- Appointment management systems -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance -- Preparing and maintaining a budget -- Occupational hazards and safety issues -- Security -- Clinical assisting -- Calculations and conversions -- Professional development
ER  -