Prendergast, Heather. <br/><br/>
Front office management for the veterinary team / 
Heather Prendergast. 
 - St. Louis, Mo. :  Saunders/Elsevier,  c2011. 
 - xi, 473 p. :  col. ill. ;  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Veterinary health care team members -- The receptionist team -- Team management -- Veterinary ethics and legal issues -- Human resources -- Stress and burnout -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communications -- Interacting with a grieving client -- Appointment management systems -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance -- Preparing and maintaining a budget -- Occupational hazards and safety issues -- Security -- Clinical assisting -- Calculations and conversions -- Professional development. 
<br/><br/><label>ISBN: </label>9781437704464 (pbk. : alk. paper) 1437704468 
<br/><br/><label>LCCN: </label>2010004577 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>101523866  DNLM 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Veterinary services--Administration.<br/>Animal health technicians.<br/>Office management.<br/>Veterinary Medicine--organization & administration--United States.<br/>Animal Technicians--United States.<br/>Office Management--organization & administration--United States.<br/>Practice Management, Medical--organization & administration--United States.<br/>Veterinarians--United States.
<br/><br/><label>LC Class. No.: </label>SF756.4  / .P74 2011 
<br/><br/><label>Dewey Class. No.: </label>636.089068 
<br/><br/><label>National Library of Medicine Call No.: </label>2010 J-162 SF 756.4  / P926f 2011