TY  - BOOK
AU  - Scott,Dru
TI  - Customer satisfaction: practical tools for building important relationships 
T2  - A fifty-minute series book
SN  - 1560525231
AV  - HF5415.335 .S38 2000
U1  - 658.8/12 21
PY  - 2000///
CY  - Menlo Park, Calif.
PB  - Crisp Publications
KW  - Consumer satisfaction
KW  - Customer relations
N1  - Includes bibliographical references
ER  -