Scott, Dru. <br/><br/>
Customer satisfaction :  practical tools for building important relationships / 
Dru Scott. 
 - 3rd ed. 
 - Menlo Park, Calif. :  Crisp Publications,  c2000. 
 - viii, 118 p. :  ill. ;  26 cm. 
 - A fifty-minute series book .
 - Fifty-Minute series .
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>1560525231 
<br/><br/><label>LCCN: </label>98074646  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .S38 2000 
<br/><br/><label>Dewey Class. No.: </label>658.8/12