Gerson, Richard F. <br/><br/>
Great customer service for your small business / 
Richard F. Gerson. 
 - [Menlo Park, Calif.] :  Crisp Publications,  c1996. 
 - x, 202 p. :  ill. ;  26 cm. 
<br/><br/> "U.S. Chamber of Commerce, Small Business Institute." 
<br/><br/><label>ISBN: </label>1560523646 
<br/><br/><label>LCCN: </label>95070898  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer services.<br/>Small business--Management.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .G47 1996 
<br/><br/><label>Dewey Class. No.: </label>658.8/12