TY  - BOOK
AU  - Patterson,James G.
TI  - Benchmarking basics: looking for a better way 
T2  - A Fifty-Minute series book
SN  - 1560523565 (pbk.)
AV  -  AC HD 62.15 .P38 1996
U1  - 658.5/62 21
PY  - 1996///
CY  - Menlo Park, Calif.
PB  - Crisp Publications
KW  - Benchmarking (Management)
N1  - Includes bibliographical references (p. 73-74)
ER  -