Patterson, James G. Benchmarking basics : looking for a better way / James G. Patterson. - Menlo Park, Calif. : Crisp Publications, c1996. - ix, 79 p. : ill. ; 26 cm. - A Fifty-Minute series book . - Fifty-Minute series. . Includes bibliographical references (p. 73-74). ISBN: 1560523565 (pbk.) LCCN: 95069642 Subjects--Topical Terms: Benchmarking (Management) LC Class. No.: AC HD 62.15 / .P38 1996 Dewey Class. No.: 658.5/62