TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Attner,Raymond F.
AU  - Allen,Gemmy
TI  - Management: meeting and exceeding customer expectations 
SN  - 0324259131 (package : domestic core text + InfoTrac)
AV  - HD31 .P55 2005
PY  - 2005///
CY  - Mason, Ohio
PB  - Thomson/South-Western
KW  - Management
KW  - Consumers
KW  - Attitudes
N1  - Previous ed.: Cincinnati, Ohio, 2002; Includes bibliographical references (p. 701-720) and index
ER  -