Plunkett, W. Richard <br/><br/>
Management :  meeting and exceeding customer expectations / 
Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. 
 - 8th ed. 
 - Mason, Ohio :  Thomson/South-Western,  c2005. 
 - xxix, 704 p. :  ill. ;  26 cm. 
<br/><br/> Previous ed.: Cincinnati, Ohio, 2002. 
<br/><br/>Includes bibliographical references (p. 701-720) and index. 
<br/><br/><label>ISBN: </label>0324259131 (package : domestic core text + InfoTrac) 0324282559 (domestic core text only) 0324227159 (package : ISE core text + InfoTrac) 0324227167 (ISE core text only) 0324227159 (International student ed.) 
<br/><br/><label>LCCN: </label>2003110492 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Consumers--Attitudes.
<br/><br/><label>LC Class. No.: </label>HD31  / .P55 2005