Fitzsimmons, James A.

Service operations management / James A. Fitzsimmons, Robert S. Sullivan. - New York : McGraw-Hill, c1982. - xiv, 449 pages - McGraw-Hill series in quantitative methods for management .

Includes bibliographies and index.

0070212155

81013680


Service industries--Management.
Operations research.

HD 9980.5 / .F55 1982

658.5