Parasuraman, A Marketing research [2009 ed.] A. Parasuraman, Dhruv Grewal, R Krishman - 2009 edition - Boston,New York Houghton Mifflin Company - xxi,638 pages . : illustrated Includes bibliographical references and index ISBN: 9788177227574 Subjects--Topical Terms: Marketing research LC Class. No.: HF 5415.2 / .P37 2009