Crisis management in the new strategy landscape /
William "Rick" Crandall, John A. Parnell, John E. Spillan.
- Los Angeles : SAGE, c2010.
- xiv, 265 pages. : illustrations. ; 26 cm.
Includes bibliographical references and index.
A framework for crisis management -- The crisis management landscape -- Sources of organizational crises -- Strategic planning and assessing crisis vulnerability -- Forming the crisis management team and plan -- Organizational strategy and crises -- Crisis management : taking action when disaster hits -- Crisis communication -- The importance of organizational learning -- The underlying role of ethics in crisis management -- Chaos theory : an alternative paradigm in the study of organizational crises -- Emerging trends in crisis management.