TY - BOOK AU - Thompson,Leigh L. TI - The mind and heart of the negotiator SN - 9780132543866 AV - HD 58.6 .T478 2012 U1 - 658.4/052 22 PY - 2012/// CY - Boston PB - Pearson KW - Negotiation in business KW - Negotiation N1 - Includes bibliographical references and indexes ER -