TY  - BOOK
AU  - Fitzsimmons A, James 
TI  - Services Management : Operrations,Strategg,Information Technology 
SN  - 9780071263467
AV  - HD 9980.5 .F57 2008.
PY  - 2008///
CY  - Boston 
PB  - MC Graw Hill 
KW  - Fitzsimmons J. Mona 
N1  - Includes Bibliographical references and Index
ER  -