Fitzsimmons A, James  <br/><br/>
Services Management   Operrations,Strategg,Information Technology  
James A. Fitzsimmons  
 - 6th Edition  
 - Boston   MC Graw Hill   2008 
 - xvii, 537 Pages.;  Illustrations  
<br/><br/> Includes Bibliographical references and Index 
<br/><br/><label>ISBN: </label>9780071263467 
<br/><br/><label>Subjects--Personal Names: </label><br/>Fitzsimmons J. Mona 
<br/><br/><label>LC Class. No.: </label>HD 9980.5  / .F57 2008. 
<br/><br/><label>Dewey Class. No.: </label>