TY  - BOOK
AU  - Ayeni,Victor
TI  - Empowering the customer
SN  - 0850926491
AV  - JF1525.O73 A94 2000
U1  - 352.3 21
PY  - 2001///
CY  - London
PB  - Commonwealth Secretariat
KW  - Organizational change
KW  - Public administration
KW  - Customer relations
N1  - Includes bibliographical references
ER  -