Services marketing : people, technology, strategy [5th ed.] Christopher Lovelock, Jochen Wirtz.

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Material type: Text

TextPublication details: Upper Saddle River, N.J. : PearsonEducation International/Prentice Hall, c2004.Edition: 5th edDescription: xviii, 652 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Loan	Nairobi Campus Bindery	HF 5415.13 .5883 2003 (Browse shelf(Opens below))	Available	20140108

Previous ed.: c2001.

Includes bibliographical references and index.

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