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Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.

By: Material type: TextTextPublication details: Boston : Harvard Business School Press, c2001.Description: xiii, 213 p. : ill. ; 24 cmISBN:
  • 1578512050 (alk. paper)
Subject(s): DDC classification:
  • 658.8/12 21
LOC classification:
  • AC HF 5415.52 .R45 2001
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Includes bibliographical references and index.

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