Includes bibliographical references and index.

Introduction to technical communication -- Teamwork, ethics, persuasion, and global issues in technical communication -- The research process in technical communication -- Designing and delivering usable information -- Structuring information for your readers -- Writing with a readable style -- Using audience-centered visuals -- Designing user-friendly documents -- Résumés and other employment materials -- Memos and letters -- Definitions -- Descriptions -- Instructions and procedures -- Summaries -- Informal reports -- Formal reports -- Proposals -- Digital communication : email, instant messages, blogs, and wikis -- Online videos and podcasts -- Web pages -- Oral presentations.