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Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.

By: Contributor(s): Material type: TextTextSeries: Irwin/McGraw-Hill series in operations and decision sciencesPublication details: Boston ; London : McGraw-Hill/Irwin, c2003.Description: xvii, 443 pagesISBN:
  • 0072464267 (alk. paper)
  • 0071194770 (international ed. : alk. paper)
Subject(s): DDC classification:
  • 658 21
LOC classification:
  • HD 9980.5 .D388 2003
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Includes bibliographical references and index.

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