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Customer service : a practical approach /

Harris, Elaine K.

Customer service : a practical approach / Elaine K. Harris. - 5th ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2010. - xiv, 177 pages . : ill. ; 26 cm.

Includes index.

ISBN: 9780135064337 (alk. paper) 0135064333 (alk. paper)

LCCN: 2009018902

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .H2897 2010

Dewey Class. No.: 658.8/12

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Customer service : a practical approach /