Front office management for the veterinary team /
Prendergast, Heather.
Front office management for the veterinary team / Heather Prendergast. - St. Louis, Mo. : Saunders/Elsevier, c2011. - xi, 473 p. : col. ill. ; 28 cm.
Includes bibliographical references and index.
Veterinary health care team members -- The receptionist team -- Team management -- Veterinary ethics and legal issues -- Human resources -- Stress and burnout -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communications -- Interacting with a grieving client -- Appointment management systems -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance -- Preparing and maintaining a budget -- Occupational hazards and safety issues -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
9781437704464 (pbk. : alk. paper) 1437704468
2010004577
101523866 DNLM
Veterinary services--Administration.
Animal health technicians.
Office management.
Veterinary Medicine--organization & administration--United States.
Animal Technicians--United States.
Office Management--organization & administration--United States.
Practice Management, Medical--organization & administration--United States.
Veterinarians--United States.
SF756.4 / .P74 2011
636.089068
2010 J-162 SF 756.4 / P926f 2011
Front office management for the veterinary team / Heather Prendergast. - St. Louis, Mo. : Saunders/Elsevier, c2011. - xi, 473 p. : col. ill. ; 28 cm.
Includes bibliographical references and index.
Veterinary health care team members -- The receptionist team -- Team management -- Veterinary ethics and legal issues -- Human resources -- Stress and burnout -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communications -- Interacting with a grieving client -- Appointment management systems -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance -- Preparing and maintaining a budget -- Occupational hazards and safety issues -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
9781437704464 (pbk. : alk. paper) 1437704468
2010004577
101523866 DNLM
Veterinary services--Administration.
Animal health technicians.
Office management.
Veterinary Medicine--organization & administration--United States.
Animal Technicians--United States.
Office Management--organization & administration--United States.
Practice Management, Medical--organization & administration--United States.
Veterinarians--United States.
SF756.4 / .P74 2011
636.089068
2010 J-162 SF 756.4 / P926f 2011