Customer satisfaction :
Scott, Dru.
Customer satisfaction : practical tools for building important relationships / Dru Scott. - 3rd ed. - Menlo Park, Calif. : Crisp Publications, c2000. - viii, 118 p. : ill. ; 26 cm. - A fifty-minute series book . - Fifty-Minute series .
Includes bibliographical references.
1560525231
98074646
Consumer satisfaction.
Customer relations.
HF5415.335 / .S38 2000
658.8/12
Customer satisfaction : practical tools for building important relationships / Dru Scott. - 3rd ed. - Menlo Park, Calif. : Crisp Publications, c2000. - viii, 118 p. : ill. ; 26 cm. - A fifty-minute series book . - Fifty-Minute series .
Includes bibliographical references.
1560525231
98074646
Consumer satisfaction.
Customer relations.
HF5415.335 / .S38 2000
658.8/12