Crisis management in the new strategy landscape / William "Rick" Crandall, John A. Parnell, John E. Spillan.
Material type:
TextPublication details: Los Angeles : SAGE, c2010.Description: xiv, 265 pages. : illustrations. ; 26 cmISBN: - 9781412954136 (pbk. : acidfree paper)
- 1412954134 (pbk. : acidfree paper)
- 658.4/056Â 22
- HD 49Â .C73 2010
Includes bibliographical references and index.
A framework for crisis management -- The crisis management landscape -- Sources of organizational crises -- Strategic planning and assessing crisis vulnerability -- Forming the crisis management team and plan -- Organizational strategy and crises -- Crisis management : taking action when disaster hits -- Crisis communication -- The importance of organizational learning -- The underlying role of ethics in crisis management -- Chaos theory : an alternative paradigm in the study of organizational crises -- Emerging trends in crisis management.
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